Get the Best Out of Your Home Internet
We aim to deliver fast, reliable, and reasonably-priced internet with genuine support — earning Best Value Broadband Provider of the Year 2024 & 2025 from NZ Compare. But the speed you get in practice depends on more than your plan: your devices, Wi-Fi setup, router type, home layout, and network configuration all play a part.
Why Internet Performance Varies Between Homes
“My plan is fast, but my Wi-Fi feels slow.”
Common causes include older routers, poor placement, interference, and device overload.
360Net offers Wi-Fi 7 routers, placement guidance, mesh recommendations, and chat support.
“Speed test results differ across my devices.”
Devices have different maximum speeds — laptops typically top out around 1Gbps, while phones and tablets range from 100–1500 Mbps.
Check our device capability guides, or reach out to support for help interpreting your results.
“I experience lag while gaming.”
Usually caused by Wi-Fi interference, routing distance from the router, or background downloads on the network.
Use an Ethernet connection where possible, a Wi-Fi 7 router, and ask about static IP availability.
“My Zoom/Teams calls freeze.”
Often stems from interference, upload congestion, or device limitations.
Consider a higher upload plan and optimising your router placement.
“Too many devices in my home.”
Modern homes commonly run 10–50+ connected devices at once.
A Wi-Fi 7 router, mesh add-ons, and a tailored plan recommendation can help.
Speed vs Performance
Speed is the bandwidth delivered to your ONT. Performance is how well your devices actually experience that speed. Performance depends on your router's Wi-Fi standard, device hardware, distance, home layout, interference, and household usage patterns.
Wi-Fi 7
Wi-Fi 7 routers support multi-gigabit throughput, better stability, improved multi-device handling, and more efficient channel management. Available for HyperNet customers with 360Net-provided routers.
HyperNet
Our next-generation hyperfibre plans are ideal for large households, remote workers, gamers, 4K/8K streaming, and multi-device homes. Not every device reaches full plan speed over Wi-Fi, but increased bandwidth creates smoother overall performance across the whole home.
Quick Tips to Improve Wi-Fi Performance
- Position your router high, open, and centrally in your home.
- Restart your router occasionally.
- Keep device OS and Wi-Fi drivers up to date.
- Use Ethernet for critical performance tasks.
- Add mesh units for complex or multi-storey layouts.
- Make sure your devices support modern Wi-Fi standards.
Troubleshooting Checklist
Before contacting support, verify:
- You're connected to a modern Wi-Fi network (6E/7) where available.
- You've checked your distance from the router.
- No other devices are consuming heavy bandwidth in the background.
- You've tested performance over an Ethernet connection to isolate the issue.
- No background updates are running on your device.
What You Need to Reach HyperNet Speeds
Device Requirements
Laptops & Desktops (Ethernet)
- Need a 2.5Gbps or 5Gbps Ethernet port, or a USB-C adapter, for speeds exceeding 1Gbps.
- Standard laptops max out around 940 Mbps.
- High-end devices with 2.5Gbps adapters can reach 1500–2500 Mbps (varies).
Laptops, Mobiles, Tablets (Wi-Fi)
- Wi-Fi 7 devices are capable of multi-gig speeds in ideal conditions.
- Wi-Fi 6/6E typically sees 500–1200 Mbps in real-world use.
- Wi-Fi 5 and older typically sees 100–500 Mbps.
TVs, Consoles, Smart Devices
- Smart TVs: typically 50–300 Mbps.
- Gaming consoles (PS5/Xbox): typically 100–400 Mbps.
- IoT devices: typically 5–20 Mbps.
Router Requirements
- 10G or 2.5G WAN port (accepts HyperNet speeds)
- 2.5G LAN ports (for wired multi-gig devices)
- Wi-Fi 7 recommended for improved wireless performance
360Net offers Wi-Fi 7 routers supporting multi-gigabit throughput where device hardware allows.
ONT Requirements
A Hyperfibre-capable ONT is necessary. Local Fibre Companies (Chorus, Enable, Northpower, UFF) handle upgrades, provisioning, and activation — 360Net manages this during your HyperNet order.
Realistic Expectations
Wi-Fi rarely achieves full plan speed — that's normal. Ethernet delivers the highest, most consistent performance, and device capabilities vary significantly. HyperNet's biggest advantage is capacity, consistency, and future-proofing: households experience smoother performance across devices even if individual devices don't hit multi-gig speeds.
When Should You Upgrade Your Plan?
Consider upgrading if you have:
- 20–50+ connected devices
- Daily work-from-home requirements
- Simultaneous streaming or gaming
- Need for higher upload performance
- Want Wi-Fi 7/8 device future-proofing
Why Choose 360Net
- Best Value Broadband Provider 2024 & 2025
- Wi-Fi 7 router options
- HyperNet with competitive NZ pricing
- Static IP options
- Live chat support
- NZ-owned, customer-focused approach